The RC and More Superstore Decides to Track Customer Complaints

question 17

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, how many of these categories are required to make up 53% of all complaints?

• A)1
• B)2
• C)3
• D)4

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Definitions:

Different Utilities

Various measures of satisfaction or usefulness that consumers derive from goods and services, taking forms like marginal, total, and consumer surplus.

Laundry

The action or process of washing clothes and linens.

Total Income

The sum of all wages, salaries, profits, interest payments, rents, and other forms of earnings received in a given period of time.

Labor Force Participation

The percentage of the working-age population that is either employed or actively seeking employment.