The RC and More Superstore Decides to Track Customer Complaints

question 28

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Literature not included in box"?

• A)9%
• B)18%
• C)36%
• D)54%
• E)81%

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Definitions:

User Names and Passwords

User names and passwords are a set of credentials used to verify the identity of a user during the authentication process to gain access to secured systems.

Manipulation of Web Pages

The act of altering or controlling the content or appearance of websites in a deceptive or unauthorized manner, often for misleading purposes or to gain unfair advantages.

Cyberstalking

The use of electronic or online means to stalk or harass an individual, a group, or an organization.

Discrimination

Unfair or prejudicial treatment of individuals or groups based on characteristics such as race, gender, age, or sexuality.