Which of the Following Choices Correctly Matches One of Garvin's

question 13

Multiple Choice

Which of the following choices correctly matches one of Garvin's dimensions of quality with its definition?

• A) reliability-refers to the efficiency with which a product achieves its intended purpose
• B) serviceability-the ease of repair of a product
• C) conformance-the degree to which a product tolerates stress or trauma without failing
• D) performance-subjective sensory characteristics such as taste, feel, sound, look, and smell
• E) aesthetics-refers to the propensity for a product to perform consistently over its useful design life

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Definitions:

Interest Expense

The cost incurred by an entity for borrowed funds, which can include the cost of bonds, loans, or lines of credit.

Opportunity Costs

The potential benefits an individual, investor, or business misses out on when choosing one alternative over another.

Sunk Costs

Costs that have already been incurred and cannot be recovered.

Incremental Cash Flow

The additional cash flow a company receives from undertaking a new project, after accounting for the expenses involved in the project.