Which Dimension of Service Quality Refers to the Knowledge and Courtesy

question 77

Multiple Choice

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?

• A) empathy
• B) service reliability
• C) tangibles
• D) responsiveness
• E) assurance

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Definitions:

Major Depressive Disorder

A mental disorder characterized by at least two weeks of pervasive sadness or lack of interest in activities, along with other symptoms.

Generalized Anxiety Disorder

A mental health disorder characterized by pervasive and excessive anxiety and worry about various aspects of life, beyond normal stressors.

Apprehensive

Feeling anxiety or fear about the future or something specific.

Free-Floating

A term often used in psychology to describe anxiety that is not attached to specific situations or objects.