The Balanced Scorecard Perspective That Defines the Capabilities Than an Organization

question 4

Multiple Choice

The Balanced Scorecard perspective that defines the capabilities than an organization needs to create long-term growth and improvement is the ____ perspective.

• A) learning and growth
• B) internal business process
• C) customer
• D) financial
• E) None of these.

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Definitions:

Organizational Hierarchy

Organizational hierarchy is a system in which roles and responsibilities are ranked in order from highest to lowest, determining the flow of decision-making and authority.

Cross-Functional Problems

Issues that arise from the interaction of different departments or disciplines within an organization, requiring collaborative solutions.

Coordination Methods

Techniques and approaches utilized to align and manage activities and efforts within an organization or among project members to achieve harmonized goals.

Synergy

The creation of a whole greater than the sum of its parts.