Information about the Harmon Company's two products includes: 
What is the total monthly sales volume in units required to break even when the sales mix in units is 70% Product X and 30% Product Y?
Definitions:
Customer Service Objective
A goal or set of goals a business sets to guide its customer service team in providing exceptional service and support.
Amazon
An American multinational technology company primarily known for its e-commerce platform, offering a wide range of products and services online.
Empowering Employees
Giving workers more autonomy, authority, and control over their work, encouraging them to take initiative and make decisions.
Frontline Employee
Workers who interact directly with customers, playing a crucial role in delivering services and creating customer experiences.
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