A Phone Triage Nurse Speaks with a Client Who Has

question 28

Multiple Choice

A phone triage nurse speaks with a client who has an arm cast.The client states,"My arm feels really tight and puffy." How should the nurse respond?

• A) "Elevate your arm on two pillows and get ice to apply to the cast."
• B) "Continue to take ibuprofen (Motrin) until the swelling subsides."
• C) "This is normal.A new cast will often feel a little tight for the first few days."
• D) "Please come to the clinic today to have your arm checked by the provider."

---

Definitions:

Applause

A traditional expression of praise or acknowledgment performed by the audible clapping of hands.

Mediation

A process of conflict resolution where a neutral third party assists disputing parties in reaching an agreement.

Retaining Face

The act of maintaining respect, dignity, or honor in social situations, often by avoiding embarrassment or humiliation.

Mediation

The process or intervention in a dispute or negotiation by an impartial third party to help those involved reach a settlement or understanding.