A 27-Year-Old Woman Whose Three-Year-Old Son Has Been Placed in Foster

question 13

Essay

A 27-year-old woman whose three-year-old son has been placed in foster care by the Department of Social Services seeks services at your outpatient substance abuse program.She is required to effectively complete an addictions program and demonstrate sobriety in order to get her son back.What would you do and say at the beginning of your interaction with the woman?

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Definitions:

Demanding Customer

A customer who has high expectations and requirements, often needing more attention, support, and services than the average customer.

Empathize

The capacity to understand or feel what another person is experiencing from within their frame of reference, essentially placing oneself in another's shoes.

Deep Acting

Efforts to change your actual emotions to better match the required emotions of the situation.

Intense Feelings

Strong emotions that are deeply felt and can significantly impact behavior and decision-making.