When a Customer Places an Order at McDonald's, an Order

question 24

Multiple Choice

When a customer places an order at McDonald's, an order taker keys it into the computer, kitchen employees assemble the order, send it to the order taker, who hands it to the customer.This process represents which one of the following features of a bureaucracy?

• A)A clear-cut division of labour
• B)Organisational personnel treat clients as cases
• C)Authority belongs to the position, not the person
• D)Positions are filled on the basis of objective criteria

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