Examlex
Identify which of the following statements is false.
Service Failures
Situations in which a business fails to meet customer expectations in the delivery of its services, leading to dissatisfaction and potential loss of trust.
Emotional Customers
Consumers who base their purchasing decisions primarily on their emotions or feelings towards a product, brand, or experience.
Flight Cancellation Desks
Facilities or counters at airports where travelers can get assistance and make alternative arrangements when their flights are cancelled.
Listen
The act of giving attention to sound or actions in a way that gains the full meaning of what is being said or observed.
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