Examlex
Identify which of the following statements is true.
Customer Retention
The activities and actions companies and organizations take to reduce the number of customer defections and to maintain a loyal customer base.
Customer Satisfaction
An assessment of the degree to which a company's products or services exceed or fulfill the anticipations of the consumer.
Financial Value
The monetary worth or importance of an asset, investment, or transaction determined through market dynamics or financial assessment.
Customer Retention
The strategies and actions companies take to prevent customers from switching to a competitor and to encourage repeated business.
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