One of the Key Variables in People's Satisfaction with a System

question 4

Multiple Choice

One of the key variables in people's satisfaction with a system is the sense that

• A) they have an opportunity to participate and express their point of view
• B) it does not rely on coercive authority as a mechanism for gaining compliance
• C) the system promotes the greatest good for the greatest number
• D) the system itself displays lawful behavior

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Definitions:

Customer Satisfaction

A measure of how products or services meet or surpass customer expectations.

Employee Morale

The comprehensive perception, mood, contentment, and assurance experienced by workers in their job environment.

Customer Satisfaction

The measurement of how well a company's products or services meet or exceed the expectations of its customers.

Costing Measure

A method or metric used to calculate the total costs involved in the production of goods or delivery of services.