When Delivering a Presentation, You Can Navigate Forward and Backward

question 71

Multiple Choice

When delivering a presentation, you can navigate forward and backward through the slides using hyperlinks and action buttons to ____.

• A)emphasize particular points
• B)review material
• C)address audience concerns
• D)import graphics

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Definitions:

Service Quality

A measure of how well the service level delivered matches customer expectations.

Gap Analysis

The process of comparing actual performance with potential or desired performance to identify differences, shortcomings, or opportunities for improvement.

Service Evaluation

The process of assessing the quality, efficiency, and satisfaction associated with a service provided, based on specific criteria and feedback.

Tangibility

Refers to the physical existence of a product, making it possible to touch and see.