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A Genuine Concern for Customer Needs and Customer Satisfaction Can

question 103

True/False

A genuine concern for customer needs and customer satisfaction can assist the TQM efforts of a small business.


Definitions:

Encopresis

A condition in children characterized by an involuntary defecation in inappropriate places, due to various psychological and physical reasons.

Harsh Punishment

Severe disciplinary actions taken to correct or control behavior, often criticized for being emotionally or physically damaging.

Self-Control

The skill to manage one's emotional responses, cognitive processes, and actions in situations that present temptations and immediate urges.

Worse

A term describing a decline or deterioration in quality, condition, or performance.

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