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If a small plumbing company is installing a TQM program, management should be aware that
State Regulatory Board
A government agency at the state level responsible for overseeing the adherence to laws and regulations within a specific sector.
Ethical Principles
Fundamental concepts that guide moral behavior and decision-making, such as honesty, fairness, responsibility, and respect for others.
Economic Efficiency
A state where resources are allocated in a way that maximizes the production of goods and services at the lowest cost, optimizing welfare or profit.
Consumer Protection
Laws and regulations intended to safeguard buyers of goods and services from unfair, deceptive, or harmful practices by sellers.
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