If a Small Plumbing Company Is Installing a TQM Program

question 30

Multiple Choice

If a small plumbing company is installing a TQM program, management should be aware that

• A) quality must become a very important goal of the entire business.
• B) ISO 9000 will be the controlling criterion.
• C) costs cannot be allowed to limit quality goals.
• D) acceptance sampling may be necessary.

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Definitions:

Reverse Stock Split

When the number of outstanding shares is reduced and the market price per share is increased; as the price per share increases, the investor perceives that the stock is worth more.

Outstanding Shares

The total number of all shares issued to investors by a corporation.

Medco Health Solutions

A pharmacy benefits management company that provides pharmacy services, including prescription processing.

Opening Price

The price at which a security first trades upon the opening of an exchange on a given trading day.