Most Customer Service Problems Are Identified by

question 71

Multiple Choice

Most customer service problems are identified by

• A) personal observation.
• B) outside consultants.
• C) customer complaints.
• D) entries in a suggestion box.

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Definitions:

Direct Request

A communication approach where the speaker explicitly states their need or desire without ambiguity.

Polite

Showing consideration for others through manners and respectful behavior.

Goodwill Messages

Communications intended to build positive relationships, convey goodwill, or express appreciation or congratulation.

Claim Message

A formal communication in which an individual or organization lays out a problem and requests action or compensation; similar to a customer's claim but can also apply in insurance and other professional contexts.