To Establish an Effective Customer Service Programme, What Should Be

question 79

Multiple Choice

To establish an effective customer service programme, what should be completed first?

• A)Customer service quotient.
• B)Mystery shopper visit.
• C)Survey on customer attitudes.
• D)Jezek's Zone analysis.

---

Definitions:

Grammatical Forms

Structures and patterns used in a language to convey meaning and make sentences, including ways to show tense, aspect, mood, and voice.

Adult Weight

The body weight of an individual when they have reached full physical maturity.

Childhood Obesity

A medical condition affecting children and adolescents, characterized by a body mass index (BMI) at or above the 95th percentile for children of the same age and sex.

Adult Weight

Refers to the body weight of an individual who has reached maturity, often considered in the context of health and wellness.