Match the Term with Its Definition

question 27

Essay

Match the term with its definition.
a.Attitude
b.Culture
c.Customer experience management
d.Customer Lifetime Value
e.Customer relationship management
f.Motivations
g.Needs
h.Opinion leader
i.Perception
j.Perceptual categorization
k.Reference group
l.Social classes
-Divisions within a society having different levels of social prestige

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Definitions:

Rehearsal

The cognitive process of repeatedly practicing or going over information to keep it in memory.

Long-Term Memory

A relatively permanent type of memory that stores huge amounts of information for a long time.

Surgical Gloves

Sterile gloves worn by medical personnel during surgical procedures to prevent contamination and maintain a sterile environment.

Nondominant Hand

The hand that is less preferred or less skilled for performing tasks, opposite to the dominant or primary hand used.