TABLE 7-1 The Manager of the Customer Service Division of a Major

question 195

Multiple Choice

TABLE 7-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-1, if there are four different brands of DVD players made by the company, the best sampling strategy would be to use a

• A) simple random sample.
• B) stratified sample.
• C) cluster sample.
• D) systematic sample.

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Definitions:

Real Time

Information processing or communication that occurs instantaneously or with negligible delay.

Large Datasets

Collections of data that are so voluminous and complex that traditional data processing applications are inadequate to deal with them.

Digital

Pertaining to technology that uses discrete, discontinuous representations of information or data, often characterized by electronic devices and systems.

Meaningful Patterns

Patterns that hold significance or value, often identified in data or behaviors, that can lead to insights or conclusions.