Zinhle Knows That the Lobby of Her Office Is Extremely

question 8

Multiple Choice

Zinhle knows that the lobby of her office is extremely crowded between 11:45 and 13:15 when people are going to lunch or picking up lunch orders.Although Zinhle hates crowds, simply knowing when the lobby is crowded increases her sense of ____ control.

• A)affective
• B)cognitive
• C)behavioural
• D)interpersonal

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