The Critical Incident Technique (CIT) Uses Critical Incidents or Behaviours

question 33

Multiple Choice

The critical incident technique (CIT) uses critical incidents or behaviours that discriminate between ____ behaviour for someone performing the job.

• A)successful and unsuccessful
• B)legal and illegal
• C)excellent and poor
• D)ethical and unethical

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Definitions:

Integration

The process of combining different systems, processes, or organizational functions to work more effectively as a whole.

Consistency

Refers to the adherence to the same principles, course, form, etc., over time.

Assimilation

The process by which individuals or groups of differing ethnic heritage are absorbed into the dominant culture of a society.

Cultural Inertia

The resistance to change in a group's or organization's culture, often due to established norms, values, and behaviors.