Meera's Company Cannot Afford to Give Their Customer Service Representatives

question 154

Multiple Choice

Meera's company cannot afford to give their customer service representatives (CSR) , who answer in-coming calls from customers who want to place orders or who have complaints, cost-of-living raises.They decide, instead, to give one-time bonuses based on CSR productivity.That is, more productive CSRs will get larger bonuses.This ensures ____.

• A)underbenefiting
• B)over-benefiting
• C)equity
• D)equality

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Definitions:

Hiring of Substitutes

The practice, particularly noted during the Civil War, where individuals who were drafted would pay others to serve in their place in the military.

Southern Offensive Operations

Military strategies or campaigns initiated by forces in the Southern part of a region or country, often referring to actions during wartime.

Fort Henry

A historical military fortification in Kingston, Ontario, Canada, originally built during the War of 1812 to protect the British-Canadian border from potential American attacks.

Gettysburg

A historic town in Pennsylvania, known as the site of a pivotal Civil War battle in 1863 and Abraham Lincoln's Gettysburg Address.