Meera's Company Cannot Afford to Give Their Customer Service Representatives

question 154

Multiple Choice

Meera's company cannot afford to give their customer service representatives (CSR) , who answer in-coming calls from customers who want to place orders or who have complaints, cost-of-living raises.They decide, instead, to give one-time bonuses based on CSR productivity.That is, more productive CSRs will get larger bonuses.This ensures ____.

• A)underbenefiting
• B)over-benefiting
• C)equity
• D)equality

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Definitions:

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