Which of the Following Is Not an Example of a Customer-Oriented

question 96

Multiple Choice

Which of the following is not an example of a customer-oriented nonfinancial measure?

• A)Market share
• B)Delivery performance
• C)Product flexibility
• D)Product defects

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Definitions:

Mineral Oil

A clear, odorless oil derived from petroleum, used as a lubricant, moisturizer, or laxative in medical and cosmetic products.

Emollient

A substance, often a cream or lotion, used to soften or moisturize the skin.

Methicillin-Resistant Staphylococcus Aureus

A type of bacteria that is resistant to several antibiotics including methicillin, often causing hospital-acquired infections.

Pimples

Small, localized skin inflammations, often part of acne, resulting from the blockage of pores.