Which of the Following Is Not a Measure That Relates

question 141

Multiple Choice

Which of the following is not a measure that relates to the internal business processes perspective?

• A)Return on investment
• B)Cost per unit
• C)Rework hours
• D)Defect rate

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Definitions:

Social Loafing

The phenomenon where individuals exert less effort to achieve a goal when they work in a group compared to when they work alone.

Social Influence

The effect that the words, actions, or mere presence of other people have on our attitudes, beliefs, or actions.

Conformity

The adjustment of one's behaviors, attitudes, or beliefs to match those of the group or to meet group standards.

Propinquity

The physical or psychological proximity between people, influencing their likelihood of forming relationships.