When Using the Balanced Scorecard to Monitor Performance, the Customer

question 161

Multiple Choice

When using the balanced scorecard to monitor performance, the customer perspective answers which of the following questions?

• A)Are we developing employees and providing technologies that facilitate change and improvement?
• B)Are we creating products and hiring employees with skills to create product and deliver them in a timely manner?
• C)Are we meeting our customers' expectations?
• D)Are we growing in a manner to be competitive in the industry?

---

Definitions:

Psychosexual Development

A Freudian concept that describes how personality develops through stages centered on the sexual pleasure of different parts of the body.

Toilet Training

The process of teaching a young child to use the toilet for urination and defecation.

Fixation

An obsessive interest or feeling that may impede the development of more normal interests and social interactions.

Psychic Energy

A concept in psychoanalytic theory referring to the force, derived from instinctual biological drives, that motivates human behavior and mental activities.