When Using the Balanced Scorecard to Monitor Performance, the Customer

question 161

Multiple Choice

When using the balanced scorecard to monitor performance, the customer perspective answers which of the following questions?

• A)Are we developing employees and providing technologies that facilitate change and improvement?
• B)Are we creating products and hiring employees with skills to create product and deliver them in a timely manner?
• C)Are we meeting our customers' expectations?
• D)Are we growing in a manner to be competitive in the industry?

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Definitions:

Depreciation Expense

The systematic allocation of the cost of a tangible asset over its useful life.

Bond Coupon Rate

The interest rate stated on a bond when issued, which represents the annual interest payment divided by the bond's face value.

Unrealized Profit

A profit that has been generated on paper through an investment but has not yet been realized through a sale.

Intercompany Sale

Transactions of goods, services, or assets between divisions, subsidiaries, or companies controlled by the same parent company.