When Using the Balanced Scorecard to Monitor Performance, the Financial

question 50

Multiple Choice

When using the balanced scorecard to monitor performance, the financial perspective answers which of the following questions?

• A)How do customers see us?
• B)Are we reaching our financial goals?
• C)Are we improving our business processes in order to deliver maximum value to our customers?
• D)Is our market share sufficient?

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Definitions:

Neural Functioning

The operation and activities of neurons, including the transmission of electrical and chemical signals within the brain and throughout the nervous system.

Echoic Memories

A form of sensory memory that retains auditory information for a short period of time.

Implicit Memory

Memory that allows individuals to perform tasks without conscious awareness of these previous experiences.

Explicit Memory

Memory of facts and experiences that one can consciously know and declare.