The Goal of Benchmarking Is to

question 47

Multiple Choice

The goal of benchmarking is to

• A)identify those best practices and improve both quality and productivity.
• B)help managers understand the interrelationships between various areas of an organization.
• C)make an organization more competitive with other companies within the industry.
• D)use qualitative and quantitative measures to evaluate managers of organizational units.

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Definitions:

Operant Conditioning

Operant conditioning is a learning process through which the strength of a behavior is modified by reinforcement or punishment.

Gender-Role

Expectations and behaviors considered appropriate for individuals based on their perceived or assigned gender.

Gender-Role

pertains to the behaviors, attitudes, and expectations deemed culturally appropriate for individuals based on their perceived or actual gender.