Examlex
Which of the following is not a qualitative issue that must be considered before reaching a decision to outsource?
Credence Properties
Qualities of a product or service that are difficult to observe even after purchase and consumption, often requiring expert advice.
Specialized Professionals
Individuals with expertise in a particular area or field, often requiring specific education or training.
Service Quality
A measure of how well a delivered service matches customer expectations, often evaluated through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.
Gap Analysis
A method of assessing the differences between actual performance and potential or desired performance in an organization, often used to identify areas for improvement.
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