Delta Airlines Uses Wipro, an Indian Company, to Handle Its

question 127

Multiple Choice

Delta Airlines uses Wipro, an Indian company, to handle its customer service calls.This is an example of

• A)offshoring.
• B)outshoring.
• C)outsourcing.
• D)offsourcing.

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Definitions:

Waterfowl

Aquatic birds that are typically found in freshwater or sea near coastlines, including ducks, geese, and swans.

Higher-order Conditioning

A form of learning in which a stimulus is first made meaningful or consequential for an organism through an initial step of learning, and then that stimulus is used as a basis for learning about some new stimulus.

Second CS

In classical conditioning, a new neutral stimulus that becomes associated with the conditioned stimulus, leading to a conditioned response.

Generalization

The process by which a response is given not only to the original stimulus but also to other similar stimuli, a fundamental concept in learning theory.