Which of the Following Is Not a Category for Performance

question 95

Multiple Choice

Which of the following is not a category for performance measures used for a balanced scorecard?

• A)Learning and growth
• B)Competitive
• C)Internal business processes
• D)Customer

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Definitions:

Maladaptive Anxiety

Anxiety that is excessive, irrational, or impedes daily functioning, often resulting from dysfunctional coping mechanisms.

Cognitive Restructuring

A therapeutic technique aimed at identifying and changing negative or irrational thought patterns to alter behaviors and emotions.

Conditioning Theories

Theories in psychology that describe the learning process as the result of associations between stimuli and responses, leading to behavior modification.

Negative Reinforcement

A process in behavior modification where the removal of an undesirable or unpleasant stimulus strengthens a behavior.