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What is 0.75 x 2.56?
Service Quality
The degree to which a service meets the customer's expectations and needs, often assessed through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.
Four Seasons Hotels
An international luxury hospitality company known for its high-quality standards, exemplary service, and luxury accommodations in destinations around the world.
Human Capital
Represents the collective skills, knowledge, or other intangible assets of individuals that can be used to create economic value for the individuals, their employers, or society.
Differentiation Strategy
A business approach where a company provides unique, distinct products or services to stand out from competitors in the market.
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