This Type of Behavioral Performance Appraisal System Requires the Review

question 24

Multiple Choice

This type of behavioral performance appraisal system requires the review of past performance behaviors and outcomes in order to identify them as either successful or unsuccessful.

• A)management by objectives (MBO)
• B)behavioral observation scales (BOS)
• C)behaviorally anchored rating scales (BARS)
• D)critical incident technique (CIT)

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Definitions:

Arbitration

A method of dispute resolution where a neutral third party renders a decision, which is usually binding.

Mediation

A form of alternative dispute resolution where a neutral third party helps conflicting parties to reach a mutually satisfactory agreement.

Conciliation

A method of alternative dispute resolution where a conciliator helps parties in a dispute to reach a mutually satisfactory agreement to resolve their issues.

Negotiation

The process by which two or more parties communicate and come to an agreement or resolve a dispute.