Researchers Ingram and Chung (1997) Recommend Not Focusing Only on the Problems

question 3

Multiple Choice

Researchers Ingram and Chung (1997) recommend not focusing only on the problems of dissatisfied clients, but recommend working toward a goal of 90% being maximally satisfied.Why did they suggest this?

• A)because these studies are too expensive to continue until you reach 100% maximally satisfied
• B)because customer relation studies they found indicated that clients who are extremely displeased will never completely give up their bad feelings about an agency
• C)because they were realistic about program evaluation and know that most consumers rate services as low
• D)they state that program evaluation is not a very exact science and so the error rate is at least 10%

Understand the process and importance of standardization in psychological testing.

Grasp the statistical principals underlying the interpretation of IQ test scores.

Understand various methods and tools for importing data into Access.

Grasp the process and options for exporting data from Access.

---

Definitions:

Cost Center

A business unit that incurs costs but does not directly generate revenues, often evaluated for efficiency and cost control.

Cost Center

A division or unit within an organization that does not directly add to profit but still incurs costs, often analyzed for budgeting and cost control.

Profit Center

A branch or division of a company that is directly responsible for generating its own revenue and profits.

Cost Of Goods Sold

Direct expenditures involved in producing the products a company sells, inclusive of materials and labor.