Which of the Following Performance Measures Corresponds to Individual-,Group,and Companywide

question 11

Multiple Choice

Which of the following performance measures corresponds to individual-,group,and companywide incentive plans,respectively?

• A)customer satisfaction, quantity of work, and quality of work
• B)quantity of work, market share, and customer satisfaction
• C)quality of work output, customer satisfaction, and revenue
• D)customer satisfaction, market share, and quality of work

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Definitions:

Limited Warranty

A warranty that is restricted to certain parts, certain defects, or has a specified time limit.

Continuous-yes Close

The continuous-yes close is a sales technique where the salesperson asks a series of questions designed to elicit affirmative answers, leading to a positive response on the sale.

Labor Coverage

An insurance or warranty term that covers the cost of labor in the repair or replacement of covered items.

Alternative Close

A sales technique where the salesperson presents multiple options to the prospect, indirectly nudging them towards making a decision.