James,who Is a Clerical Employee of a University,has Been Trained

question 16

Multiple Choice

James,who is a clerical employee of a university,has been trained to perform several kinds of record-keeping tasks.He maintains employee attendance records,schedules salespeople's work shifts,and monitors the use of office supplies for reordering.Which type of knowledge is necessary to perform all three of these tasks?

• A)work-team
• B)horizontal
• C)breadth
• D)depth