The Unifying Theme in Psychology, Our Experience of the World

question 17

Multiple Choice

The unifying theme in psychology, our experience of the world is highly subjective, is BEST illustrated by the part of the definition of stress that states ​

• A)circumstances that are perceived as threatening are stressful.
• B)circumstances that are threatening are stressful.
• C)circumstances that are stressful tax one's coping abilities.
• D)circumstances that are traumatic are stressful.

Comprehend the strategies for enhancing customer satisfaction through services such as warranties and speedy delivery.

Acknowledge the effect of service quality on customer expectation and salesperson success.

Understand the significance of account penetration and how it affects sales effectiveness.

Understand the continuous nature of the selling process and its consequences for relationship building with key accounts.

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Definitions:

Social Facilitation

The tendency for people to perform differently when in the presence of others than when alone, typically improving on simple or well-practiced tasks.

Festinger

A psychologist known for his theory of cognitive dissonance, which suggests that people experience psychological discomfort when holding two or more contradictory beliefs.

Cognitive Dissonance

A psychological phenomenon where an individual experiences discomfort due to holding conflicting beliefs or attitudes, leading to an alteration in one of the beliefs or attitudes to reduce the discomfort.

Reducing Techniques

Strategies or methods used to decrease anxiety, stress, or other negative emotional states.