The Effect That Occurs When a Group Discussion Strengthens a Group's

question 100

Multiple Choice

The effect that occurs when a group discussion strengthens a group's dominant point of view and produces a shift toward a more extreme decision is known as

• A) deindividuation.
• B) social loafing.
• C) group polarisation.
• D) conformity.

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Definitions:

Canned Introduction

A pre-scripted and rehearsed opening remark used by salespeople or presenters to start a conversation or presentation.

Open-Ended Question

An open-ended question is designed to encourage a full, meaningful answer beyond a simple yes or no.

Customer Talking Time

The duration or portion of a conversation in which the customer is speaking, often used in sales and service settings to gauge customer engagement and understanding.

Presentation Stage

A phase in sales or marketing where a product or service is presented to potential buyers, highlighting its features and benefits.