Total Quality Service Focuses More on the Perceptions of Government

question 16

True/False

Total quality service focuses more on the perceptions of government than on actual customer satisfaction with service.

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Definitions:

Financial Assets

Assets that derive value because of a contractual claim, such as bank deposits, stocks, bonds, and investments.

Pension Reserves

Are funds set aside by employers, governments, or other organizations to support employees' retirement benefits.

Real Estate

Property consisting of land and the buildings on it, along with its natural resources such as crops, minerals, or water.

Mutual Fund Shares

Units of ownership in a mutual fund, representing an investor's proportionate stake in the fund's holdings and entitling them to a share of the fund's profits.