When We Are Listening to Someone Speak,we Are Not Passive;

question 41

Multiple Choice

When we are listening to someone speak,we are not passive; rather,we nod our heads,purse our lips,lean forward,and so on.These nonverbal behaviors function to

• A)repeat verbal messages.
• B) accent verbal messages.
• C) control the flow of verbal messages.
• D)help the speaker adapt to the interaction.

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Definitions:

Assertiveness Need

The requirement for developing an ability to express one’s opinions, needs, and feelings in a manner that is confident, calm, and positive.

Cognitive Need

A psychological requirement for understanding, organizing, and making sense of the world.

Establishing Goals

The process of defining clear, achievable objectives to guide personal or professional efforts.

Formal Group

A group structured with specific roles and objectives, often created within organizations to accomplish defined tasks.