__________ Enables a Speaker to Make an Audience Feel the Temperature

question 20

Short Answer

__________ enables a speaker to make an audience feel the temperature or texture suggested in a
speech.

Know the components of an effective bad-news message, including buffers, reasons, explanations, and closing statements.

Understand the role of audience analysis in preparing and delivering bad news messages.

Differentiate between situations that require a direct versus an indirect approach in delivering bad news.

Recognize the importance of offering alternatives or compromises when delivering bad news.