Process Consultation Involves

question 28

Multiple Choice

Process consultation involves:

• A)an expert helper who guides workers through policies and procedures
• B)consulting with organisation members to ensure compliance
• C)helping group members to understand, diagnose and improve their behaviour
• D)a less-intrusive way to deal with dysfunctional interpersonal conflict
• E)embedding group goals and norms into procedures

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Definitions:

Constructive Resistance

Opposition or push-back that is intended to bring about positive change or improvement.

Dysfunctional Resistance

Counterproductive opposition to change or new ideas, which can harm an organization or group's progress.

Personal Power

Personal power is the influence or authority an individual has over others, derived from personal attributes or skills, rather than from formal positions.

Expert Power

The ability to control another’s behavior because of the possession of knowledge, experience, or judgment that the other person does not have but needs.