Organisation Development (OD) Assumes That Transformational Change Is More Important

question 28

True/False

Organisation development (OD) assumes that transformational change is more important than incremental change.

Understand the implications of substance use on brain function and coordination.

Understand the importance of respect for individuals in the context of continuous improvement.

Identify key methodologies and tools for problem-solving and continuous improvement in the workplace, including kaizen.

Recognize the determinants of service quality and their impact on customer satisfaction.

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Definitions:

Social Scripts

Schemata or guidelines stored in the brain that dictate behavior in specific social situations, based on cultural expectations and norms.

Desensitization

This refers to the process by which individuals become less sensitive or react less intensely to repeated stimuli or emotional triggers.

Priming Aggressive Thoughts

A process by which exposure to certain stimuli can increase the likelihood of aggressive responses in individuals.

Mere Exposure Effect

The Mere Exposure Effect is a psychological phenomenon by which people tend to develop a preference for things merely because they are familiar with them.