The Supplier Performance Index (SPI) Always Provides a Complete or Accurate

question 53

True/False

The supplier performance index (SPI) always provides a complete or accurate assessment of supplier performance.

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Definitions:

Waiting Time

The amount of time a person or item spends waiting to be processed or receive service.

Service Rate

In queueing theory, the rate at which a service mechanism can process or serve customers within a given time frame.

FCFS

FCFS, or First-Come, First-Served, is a scheduling principle where requests are processed in the order in which they were received, with no regard to their importance or priority.

Arrival Rate

Arrival Rate is the frequency at which units, such as customers, goods, or messages, arrive at a particular point or system per unit of time.