Which of the Following Is Not a Typical Qualitative Service

question 63

Multiple Choice

Which of the following is not a typical qualitative service factor in a supplier performance measurement system?

• A)Problem resolution ability.
• B)Technical ability.
• C)Process capability.
• D)Ongoing progress reporting.
• E)Wavelength.

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Definitions:

Distress

A state of emotional strain or pain, often caused by excessive stress or anxiety.

Theft

The act of stealing; the unlawful taking of someone else’s property without their consent.

Cognitive Dissonance

A psychological discomfort experienced by an individual who holds contradictory beliefs, values, or attitudes, especially regarding personal decisions and behavior.

Psychological Discomfort

A state of emotional or mental unease, often the result of cognitive dissonance, anxiety, or other psychological factors.