According to Philip Crosby, the Only True Performance Standard That

question 59

Multiple Choice

According to Philip Crosby, the only true performance standard that defines total quality is _____, which he defined as conformance to requirements.

• A)zero defects
• B)Six Sigma
• C)process capability
• D)optimization
• E)rationalization

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Definitions:

Positively Correlated

A relationship between two variables where they move in the same direction, meaning as one variable increases, so does the other, and vice versa.

Scatterplot

A type of graph in which the values of two variables are plotted along two axes, the pattern of the resulting points revealing any correlation present.

Normal Curve

A symmetrical, bell-shaped curve representing the distribution of a set of data where most occurrences fall near the average, and fewer are found the farther one moves away from the mean.

Standard Deviation

Standard deviation is a statistical measure that quantifies the amount of variation or dispersion of a set of data values from the mean (average) of the data set.