Which of the Following Is Not an Example of Points

question 21

Multiple Choice

Which of the following is not an example of points that should be considered when evaluating a supplier's employee capabilities?

• A)The degree to which employees are committed to quality and continuous improvement.
• B)The overall skills and abilities of the workforce.
• C)Employee morale.
• D)Workforce turnover.
• E)Disclosure of environmental infractions.

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Definitions:

Continuous Improvement

Continuous improvement is an ongoing effort to enhance products, services, or processes, often involving incremental and breakthrough improvements.

RATER

A model used for the assessment of service quality, encompassing Reliability, Assurance, Tangibles, Empathy, and Responsiveness.

Service-Quality Dimension

Key aspects or criteria used to evaluate the quality of service provided, including tangibles, reliability, responsiveness, assurance, and empathy.

Professionalism

The conduct, behavior, and attitude expected of an individual in a work or business environment.