According to Kaplan and Norton, a Balanced Scorecard Includes All

question 22

Multiple Choice

According to Kaplan and Norton, a balanced scorecard includes all of the following key performance measurement areas except the _____.

• A)customer satisfaction perspective
• B)operational excellence perspective
• C)innovation perspective
• D)human resource perspective
• E)financial perspective

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Definitions:

Lead Times

The total time that elapses between the initiation of a process and its completion, often critical in manufacturing, supply chain management, and project planning.

Lot-For-Lot

Lot-for-lot ordering is an inventory management technique where the order quantity is set equal to the demand for the next period, optimizing inventory levels and reducing holding costs.

EOQ

Economic Order Quantity; a model used in inventory management to determine the optimal order size that minimizes total holding costs and ordering costs.

Setup Cost

The expenses incurred in preparing equipment or processes for a production run or the start of an operation.