_____ Is a Tool That Reduces Processes to Their Component

question 48

Multiple Choice

_____ is a tool that reduces processes to their component parts or activities and helps identify and then eliminate non-value-added activities (waste) or delays within a process.

• A)Process mapping
• B)TCO
• C)PERT/CPM
• D)QDA
• E)Productivity analysis

---

Definitions:

Application Form

A document that an individual fills out to apply for something, such as a job, loan, or program, detailing personal, educational, and professional information.

Open-Ended Questions

Questions formulated to encourage detailed, meaningful, and thoughtful responses, rather than yes-no answers or specific data.

Nondirective Interview

An interviewing technique where the respondent leads the conversation, with minimum control exerted by the interviewer.

Hypothetical Incidents

Scenarios or situations that are imagined or theoretical used to assess reactions, decisions, or behaviors in a controlled environment.