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A monochromatic (single frequency, single wavelength) light ray in air (n = 1) enters a glass prism (n = 1.5) . In the glass prism
Active Listening
The process of fully concentrating on what is being said rather than just passively ‘hearing’ the message, involving feedback and empathy towards the speaker.
Communication Process
The sequence of steps by which a message is transmitted from a sender to a receiver, including encoding, channel selection, decoding, and feedback.
Adaptive Selling
A sales strategy that involves customizing the sales approach based on the behavior, needs, and reactions of the customer.
Acceptance Signals
Subtle or explicit cues from a prospect or customer indicating a readiness or interest in proceeding with a purchase or agreement.
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